Privacy policy

Last updated: September 17, 2026

At AVERO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how AVERO collects, uses, and protects your information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or shop on our website, we may collect information that you provide to us, including:

Full name
Email address
Phone number
Billing and shipping address
Order and transaction details
Products purchased or viewed
Information provided when contacting our customer support
Any other information you voluntarily provide to us

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and how you interact with our website.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange delivery and shipping
Confirm and communicate about your orders
Process payments
Provide customer support
Handle returns, exchanges, and other requests
Improve our website, products, and shopping experience
Prevent fraud, misuse, and unauthorized activity
Send promotional or marketing communications where permitted
Provide relevant offers and product information
Comply with applicable legal requirements

3. Payments

Payments made through our website may be processed through Shopify and/or third-party payment providers.

AVERO does not intentionally store your complete payment card details on our own systems. Payment information may be securely processed by the relevant payment provider according to its own privacy and security practices.

4. Shopify

Our online store is powered by Shopify. Shopify provides the technology that allows us to operate our online store, process orders, and provide certain services.

Information submitted through our store may be processed by Shopify and other service providers involved in operating our business. Shopify may process personal information in accordance with its own privacy policy.

You can learn more about Shopify's privacy practices through its official Privacy Policy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services.

Cookies may also be used by Shopify, analytics providers, advertising platforms, or other services integrated with our website.

You can manage or restrict cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Sharing Your Information

We may share your information with trusted third parties when necessary to operate our business and provide our services, including:

Shopify
Payment and transaction service providers
Courier and delivery companies
Website and technology service providers
Analytics and marketing service providers
Customer support services

We may also disclose information when required by law, to comply with legal requests, prevent fraud or misuse, or protect the rights and safety of AVERO, our customers, or others.

We do not sell your personal information as a standalone product.

7. Marketing Communications

If you choose to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, or other available communication channels regarding products, offers, promotions, and updates.

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

Please note that we may still contact you with important non-promotional messages relating to your orders, payments, deliveries, returns, or customer support requests.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

10. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

AVERO is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

11. Children's Privacy

Our website and services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.