Returns & Exchanges
At AVERO, we want you to shop with complete confidence. Your satisfaction matters to us, which is why we offer a simple, transparent and customer-friendly return and exchange policy.
30-Day Return & Exchange Policy
AVERO offers a 30-day return and exchange window for eligible perfume products. If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return or exchange.
This also includes situations where the fragrance does not suit your preference or does not meet your expectations.
Requests made after the 30-day period may not be eligible for return, exchange or refund.
What Products Are Eligible?
Returns and exchanges are available on eligible 50ml and 100ml perfume bottles purchased directly from AVERO.
Products must be returned securely and in suitable condition for inspection before a return, exchange or refund is approved.
When Can You Request a Return?
You may request a return or exchange in the following situations:
• You are not satisfied with the fragrance.
• The fragrance does not meet your expectations.
• Bottle is broken upon delivery.
• Parcel is received damaged.
• Sprayer or atomizer is broken or not working properly.
We understand that choosing a fragrance online can be difficult. If the scent does not suit your preference, you may contact AVERO within the return period to request a return or exchange.
Return Conditions
Before sending a product back, please contact AVERO through WhatsApp and receive return approval from our customer support team.
The perfume should be securely packed when being returned to prevent damage during transit.
Products damaged through customer mishandling may not qualify for a return or refund.
Return Shipping
Once your return has been approved, our team will provide the necessary instructions for sending the product back.
Please ensure the perfume is securely packed to prevent damage during transit.
For eligible approved returns, delivery charges will not be deducted from your refund.
Non-Refundable Cases
Certain situations are not eligible for a refund or exchange.
• Tester boxes are not eligible for refunds.
• Products broken or damaged by the customer are not eligible.
• Parcel damage caused by customer mishandling after delivery is not covered.
How To Initiate a Return
To initiate a return or exchange, please contact AVERO through WhatsApp and share your order details and reason for return.
Our customer support team will review your request and guide you through the next steps.
WhatsApp: 0317 0380603
Return Address
Once your return has been approved, please send the product to:
AVERO Office
Block B1, Street 8
Latifabad, Hyderabad, Sindh
Please make sure the product is securely packed before dispatching it to avoid damage during transit.
Refund Processing Time
Once your return has been received and approved, the refund will be processed within 7 working days.
The time required for the amount to reflect in your account may vary depending on your bank or payment provider.
Need Help With Your Return?
Have a question about a return, exchange or refund? Our team is here to assist you.
AVERO fragrances are independently created and inspired by distinctive fragrance profiles. AVERO is an independent fragrance brand and is not affiliated with or endorsed by any designer fragrance brand.